Refund Policy

This Refund Policy was last updated on August 1, 2025.

Please read this Refund Policy carefully before making any purchases on our platform. This policy outlines our procedures regarding refunds for all services and subscriptions offered by Videoyards, including our website services and Chrome extension.

Refund Policy Overview

At Videoyards, we offer a 3-day refund policy for all purchases and subscriptions related to our website services. Our Chrome extension is provided completely free of charge with no purchases required. We have implemented this policy to ensure customer satisfaction while maintaining fair business practices for our digital services.

You may request a refund within 3 days of your purchase date. After the 3-day period, all sales are considered final. By proceeding with any purchase on our platform, you acknowledge and agree that you understand this refund policy and accept its terms.

Free Tier Evaluation

Videoyards offers a comprehensive free tier that provides access to most core features of our platform. This free tier is designed specifically to allow users to:

• Test the platform's functionality and performance
• Evaluate if our service meets your specific requirements
• Experience the user interface and workflow
• Determine if the premium features justify an upgrade

We strongly encourage all users to thoroughly test our free tier before making any purchase decision. The primary differences between our free and paid tiers are the removal of watermarks and the addition of webcam and microphone integration capabilities.

Chrome Extension Policy

Our Chrome extension (Screen Recorder with Custom Cursor & Auto Zoom) is provided completely free of charge. There are no purchases, subscriptions, or fees associated with the Chrome extension itself.

Extension Features and Limitations

The Chrome extension includes:

• Screen recording with custom cursor effects
• Auto-zoom functionality based on cursor movement
• Camera and microphone integration
• Local processing of all recording data
• Optional integration with your Videoyards dashboard

Current beta limitations include:

• 5-minute recording limit per session
• Limited browser compatibility for some features

No Refunds Required

Since our Chrome extension is completely free, no refund policy applies to the extension itself. Users can install, use, and uninstall the extension at any time without any financial obligations.

If you experience issues with the Chrome extension, please contact our support team at support@videoyards.com or visit our bug report page.

Website Subscription and One-Time Purchases

Our 3-day refund policy applies to both subscription-based services and one-time purchases made through our website platform:

• Lifetime Access Purchases: Refunds minus applicable taxes are available within 3 days of purchase. After 3 days, all lifetime access purchases are final.
• Subscription Plans: Monthly or annual subscription payments can be refunded minus applicable taxes within 3 days of the initial purchase or renewal date.
• Subscription Cancellations: Users may cancel their subscription at any time. If cancelled within 3 days of purchase or renewal, a refund minus applicable taxes will be provided. Otherwise, users will maintain access until the end of the current billing period without refund.

To request a refund within the 3-day period, please contact our support team at support@videoyards.com with your account details and purchase information.

Important: Refunds will be processed for the full purchase amount minus any applicable taxes and processing fees. The refund amount will reflect the net amount you were charged after all tax fees.

Why Taxes Are Deducted from Refunds

When you make a purchase on our platform, we collect and remit applicable taxes (such as sales tax, VAT, or GST) to the appropriate tax authorities as required by law. These taxes are not retained by Videoyards but are forwarded to government agencies on your behalf.

When processing refunds, we can only return the net amount that was actually received by Videoyards after taxes were remitted to tax authorities. This is a standard practice across the industry and ensures compliance with tax regulations in various jurisdictions.

Tax Refund Considerations

In some jurisdictions, you may be able to recover the tax portion through:

• Filing for tax credits or deductions on your annual tax return
• Contacting your local tax authority directly for tax refund procedures
• Consulting with a tax professional for guidance specific to your situation

Please note that Videoyards cannot provide tax advice, and we recommend consulting with qualified tax professionals regarding any tax-related questions specific to your circumstances.

How to Request a Refund

To request a refund within the 3-day period, please follow these steps:

Important: Refund requests must be submitted within 72 hours (3 calendar days) of the purchase timestamp based on UTC. The 3-day window is calculated from the exact time your payment was processed and confirmed.

• Contact our support team at support@videoyards.com within 3 days of your purchase
• Include your account email address
• Provide the date of purchase
• Include any relevant order or transaction ID

Refunds will be processed within 5-10 business days and will be credited back to your original payment method. The refund amount will be the net amount after deducting applicable taxes fees. You will receive a confirmation email once the refund has been processed.

Additional Refund Considerations

In addition to our standard 3-day refund policy, we may also consider refund requests in the following exceptional circumstances, even beyond the 3-day period:

• Technical Failure: If you experience a persistent technical issue that our support team verifies and is unable to resolve within a reasonable timeframe, preventing you from using core features of the service.
• Billing Errors: If you have been incorrectly charged or double-billed for a service.
• Service Unavailability: Extended service outages that significantly impact your ability to use the platform during your subscription period.

To request consideration for a refund under these exceptional circumstances, please contact our support team at support@videoyards.com. All requests must include:

• Your account email address
• Date of purchase
• Detailed description of the issue
• Any relevant error messages or screenshots

Please note that submission of a refund request beyond the standard 3-day period does not guarantee approval. Each case will be reviewed individually based on its specific circumstances and merit.

Payment Processing

All payments are processed securely through our payment processor. Once a payment is completed and confirmed, you have 3 days from the purchase date to request a refund under our standard refund policy.

All payments are processed securely via Dodo Payments, and we do not store any sensitive card details on our servers. Your payment information is handled with industry-standard encryption and security measures.

For subscription services, you may cancel your subscription at any time through your account settings or by contacting our support team. If cancelled within 3 days of purchase or renewal, a refund minus applicable taxes will be provided. Otherwise, cancellation will prevent future billing but will not generate a refund for the current billing period.

Legal Compliance

Our refund policy is designed to comply with applicable consumer protection laws while maintaining fair business practices. Nothing in this policy is intended to limit your statutory rights that cannot be excluded under applicable law.

For users in regions with mandatory cooling-off periods or other statutory refund rights, we will honor those legal requirements notwithstanding the terms of this policy.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. Material changes to this policy will be communicated through our website or via email to registered users.

We encourage users to periodically review this page for the latest information on our refund policy. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: support@videoyards.com
• By visiting our website: videoyards.com/contact-us

Support Availability: Our support team is available Monday to Friday, 10:00 AM – 6:00 PM IST. You can expect a response within 24–48 hours during business days. For urgent refund requests within the 3-day window, please mention "URGENT REFUND REQUEST" in your email subject line.